FAQs
Payment
2. Why was my payment declined?
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
3. Do you offer a cash-on-delivery (COD) payment option?
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
4. Do I need to enter a discount code or gift card?
No need to enter any discount code, shopping cart orders reach up to 10pcs automatic 5% discount. Buy with confidence.
5. Is payment secure?
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards. Buy with confidence.
6. How can I receive an order confirmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
7. How can I request a refund?
- 3. About refunds:
If you are applying for a refund on a canceled order, you can modify the order or change the shipping address before 11:00 pm (PDT -7 GMT) on the day of the order. Please contact [email protected] to apply for changes. The amount will be automatically refunded.However, once the product is shipped, we will not be able to cancel the order, refund or change the address.If you have received the goods and need to apply for a return refund, please contact [email protected] to apply for a return. We will provide the return address, the customer is responsible for the return shipping fee and provide the logistics order number. After we receive the return confirmation, we will assist you in processing the refund request according to our refund policy.For return refunds, we will initiate a refund within 1-3 business days. The customer's refund is determined by the payment company's policy.
8. How can I view my order history after making a payment?
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
Shipping
2. What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
3. How can I track my order?
You can track your order by logging into your account and visiting the Order History section. We also send order tracking information via email. Or order tracking page, 17track
4. Do I need to pay customs duties?
Currently not required. Other countries may require an ID card or business license (if applicable)
5. What is the estimated shipping time?
Depending on the product, the stocking time is 1-3 working days and the shipping time is 7-15 working days. According to the country, most countries have early arrival.
6. I would like to change my ordered items. What should I do?
You can modify your order or change the shipping address up to 11:00 PM (PDT -7 GMT) on the day you place your order. Please contact [email protected] to request the change.
However, we are unable to cancel orders, issue refunds, or change addresses once the product has been shipped.
Shipping Policy
7. How do I return a product?
- Received unused products: We have a 7-day return policy, you can apply for a return within 7 days of receiving the product.
- Used products: cannot be returned. Our products must ensure that every customer receives a brand-new product. I hope you can understand! Please supervise each other.
- To be eligible for a return, your product must be in the same condition as you received it, unworn or unused, with tags, and returned with the original packaging. You will also need a receipt or proof of purchase.
- To initiate a return, please contact us at [email protected]. If your return is accepted, we will provide you with a return address. After you return the product, you will provide the logistics tracking number to our customer service(Customers are responsible for return shipping). After we receive the goods, we will inspect the product and cooperate with you to refund. Goods sent back to us without a prior return request will not be accepted.
- After the return is confirmed, About any refund, we will initiate a refund within 1-3 working days. The customer's refund is determined by the payment company's policy.
- If you have any questions related to returns, please feel free to contact us at [email protected].
Shipping Policy
Use & Maintenance
2. Why is my vape not producing vapor?
- The cartridge is low on e-liquid.
- E-liquid is between the firing pin and the bottom part of the atomizer
Your device is not charged - Insert a different cartridge to see if that helps. - Solution:
- Gently tap the cartridge, mouthpiece side up, on a table and reinsert it into your device. Any tiny air bubbles should rise and re-saturate the wicks.
- Use a cotton swab with rubbing alcohol (squeezing off any excess) to clean the contacts inside the Vapmind device and on your cartridge. This should restore the connection between the cartridge and the device if any moisture has been in contact with them.
3. Why won't my vape charge?
We recommend that you drain the battery the first time using the device then charge it to full power.
We recommend using the original cable that came with your device.
Wiggle the device to see if it makes a clear connection with the USB Charging Dock.
Switch to a different power source, either a USB wall adapter or a laptop USB port.
4. What to do when tasted burnt flavor when vaping?
Avoid vaping in succession.
Avoid putting the device upside down when vaping.
Please wait for a few seconds between every puff to prevent the coil from burning. If the pod can be put in the device with no problem, but it doesn’t produce a cloud when vaping, then it’s the problem of the device, please send the device back to customer service for repair or exchange.
5.How to clean the condensation in a vape device?
Take the pod off the device, and then shake the device for around 3-5 times to toss off the condensation. Then put a Q-tip or tissue inside the device and wipe the residual condensate.
We suggest cleaning the condensate in a device regularly for about 2-3 days a time.
6. Does vape pod leak?
Vapmind vape will not leak in general, but it can cause minor leaks during use due to changes in pressure, squeezing during breathing, Aggressive puffs, etc.
If you can still use it, wipe off the leaked juice before plugging it into your device first.
Try to relax your mouth. This will help prevent you from biting the mouthpiece or squeezing it with your lips while blowing.
If you happen to be sucking hard, try the opposite, as the resulting suction may draw the juice into your mouth. Just a gentle pull creates enough steam.
7. How should I store my pods? Do they expire?
While our pods don't expire for at least a year, they are meant to be used soon after purchase. After a year you may notice the flavor or quality decrease.
To help ensure the quality of the Vapmind pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.
8. How many times can the Vape pod be refilled?
We recommend 3-10 times, but because the intensity and frequency of each smoker are different, the number of refills is also different. Of course, if the pod and taste have not changed, you can keep refilling. If you find that the taste is not good, you can choose to replace the pod.
9. Why should I avoid upside-down my vape?
We recommend you not keep your vape upside down when vaping or not in use.
This is to prevent the condensation from entering into the mouth and create a bad experience.
10. What should I do The cloud is little or unstable？
Use a different pod. If the cloud is normal, then it’s the problem of the old pod.
If the cloud is still small, then it’s the device problem. When the cloud volume is unstable, please vape for over 2 seconds to see the vapor situation. If the cloud is on and off, it means it’s the device's problem. Please send the device back to customer service for repair or exchange.
11. What to do when there is no cloud when vaping?
Take off the pod from the device. Clean the bottom of the pod with tissue. Then clean the inside of the device. If it still doesn’t work, please try another new pod. If the new pod can work well on the device then it means the old pod has a problem. If the new pod still doesn’t work then it means the device has a problem. Please contact us via [email protected] for an after-sales service.
12. The light indicator has a problem lighting.
If the vape light doesn’t work or comes off, please contact customer service for repair or exchange. [email protected]
13. Still have questions?
Email us at [email protected], and we will respond as soon as possible.
Product Info
Vaping Guide
2. Can I bring vapes on a plane?
Where you can bring vapes/e-cigarettes on a plane depends on which country you are taking the plane. In the U.S., vapes are allowed to be carried with us to the airport and plane. Just carefully with the battery and e-liquid volume when carrying vapes with you.
For other countries' regulations on carrying vapes on a plane, please go to their official sites or the sites of the specific airline you are taking.
3. What are the types of vapes?
Repeated refilling of e-cigarettes or Repeated refilling of cartridges、
The vape pod open system, with the various needs of smoking friends, is a new e-cigarette, occupying a new market, for smoking enthusiasts, fashionable and luxurious e-cigarettes, novel. At the same time, it is also a super-value e-cigarette experience.
